Striim Technical Account Management

Striim offers Technical Account Managers (TAM) who serve as a point of contact for customers and partners seeking help with planning and deploying their Striim software. Striim TAMs help customers deploy our software more securely and successfully by focusing on various technology needs.

Knowledgeable, flexible support now and in the future

Having a Technical Account Manager (TAM)—your Striim champion—is crucial to your operations with Striim. A TAM is a specialized product expert who works collaboratively with IT Orgs, AppDev, and DevOps teams to plan for successful deployments and realize optimal performance and growth. As part of the CS organization, your TAM can help you learn from issues to improve your operational excellence and stability, and get the most out of Striim.

How your Striim TAM works for you

Interfaces with your PMO or PMs
Coordinates access to Striim resources across:
- Customer Success Engineering
- Technical Support
- Product Management
Review Technical Architectures & Use of Striim
Reviews use cases and provides approaches & alternatives
Reviews and assists in the deployment of best practices
Documents and gathers information for feature requests
Introduces new releases and associated features
Manages escalations in the event of a support issue

Subscription Option	Target Duration	Details
Technical Account Manager (TAM)	12 months	Assigned Technical Account Manager across all business units for 1 year
Technical Account Manager (TAM)	12 months	40 hours Customer Success Engineer to be used as needed by the customer
TAM for onboarding	6 months	TAM for project management of large scale onboarding
TAM for onboarding	6 months	Limited duration need
Guided COE	12 months	TAM and CSE available for a combined 8 hours a week
		Minimum 2 hours per resource per week
		The goal is to develop your team and build new use cases in parallel

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