Viewing and checking your bill
Access billing documents
You need the Account Admin or Billing Admin role to access Billing pages, payment details, and billing PDFs. Other roles do not see the Billing navigation.
To open a billing document:
In the Striim Cloud Console, select Billing > Billing documents.
Locate the billing period. The page lists the most recent period first.
Select the document name or View PDF to open it, or select Download to save a copy.
Each billing period has one current invoice row. Before payment, it shows the Provisional Invoice and estimated amount. After payment succeeds, the same row shows the Billing Statement and final amount.
Select Payment details and version history to view payment confirmation and earlier document revisions. The Billing Statement is marked Current, and the Provisional Invoice is marked Superseded.
Understand the billing summary
The billing summary groups charges into Compute, Standard events, Premium events, AI Agent-processed events, and Private connectivity. It also shows the usage subtotal, tax, and the amount expected to be charged or already charged.
Standard events and Premium events are adapter-processing categories. They do not indicate that all events processed while using a particular service plan are billed at the same rate.
A private connectivity line marked Not charged yet, with a USD 0.00 rate and charge, means that Striim is not currently charging for that usage. It does not mean that payment for the rest of the invoice is still outstanding.
Understand detailed charges
Detailed billing groups usage by service, plan period, and component.
Compute charges show actual running time, billable service-hour windows, vCPU capacity, vCPU-hours, rate, and charge. To verify the compute amount, use the billable service-hour windows rather than the actual running minutes
Adapter and AI Agent charges show each component's name, processed event count, rate, and charge. Reader and writer adapters appear as separate charge lines because each contributes its own usage.
The Service timeline shows when each service existed during the billing period. The monthly changes section explains plan changes, resize periods, service deletions, and newly created services. Private connectivity appears separately at the service level because its billing is independent of the compute plan.
To reconcile your payment, add the detailed usage charges, then apply the taxes, billing credits, and adjustments shown on the Billing Statement. Compare the result with Total charged, not with the amount shown on a superseded Provisional Invoice.
If you have a billing question, select Billing help. Include the invoice ID, billing period, service ID, and the specific charge line you need help understanding.