You want to be able to monitor SLAs and proactively react before infringements happen.
Forecast based on history and spot usage patterns.
Infringements Are Expensive
SLAs can vary by customer, and infringements are difficult and expensive to deal with after-the-fact.
You need to be able to monitor different SLAs for different customers continually, in real time, and project potential outcomes to prevent infringement and all of the problems that come with it.